Last Updated: March 2026

Welcome to Viral Store360. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (bd.viralstore360.com), interact with our Facebook Page, or use our Messenger chatbot service.

1. Who We Are

Viral Store360 is an online retail store based in Bangladesh, selling quality products including home, lifestyle and everyday use items. Our website is https://bd.viralstore360.com and our Facebook Page is Viral Store360.

2. Information We Collect

We collect information in the following ways:

From our Website:

  • Name, email address, phone number and delivery address when you place an order
  • Payment information (processed securely — we do not store card details)
  • Browser type, IP address and device information for security and analytics
  • Cookies to remember your preferences and shopping cart

From Facebook Messenger Chatbot:

  • Your Facebook name and profile ID when you message our page
  • Messages and content you send to our chatbot (Riya)
  • Order details you provide — name, phone number and delivery address

From Comments:

  • Name, email and comment content if you leave a comment on our site
  • IP address and browser user agent for spam detection

3. How We Use Your Information

  • To process and deliver your orders
  • To respond to your messages and customer service inquiries
  • To send order confirmations and delivery updates
  • To improve our website, products and services
  • To prevent fraud and ensure security
  • To comply with legal obligations

4. Facebook Messenger Chatbot

Our Facebook Page uses an automated chatbot named “Riya” to assist customers with product information, pricing, delivery details and order placement. When you message our Facebook Page:

  • Your messages are processed automatically to generate responses
  • We use the pages_messaging permission to send and receive messages on behalf of our page
  • Conversation data is not stored beyond what is necessary to respond to your inquiry
  • Order information shared through Messenger is used only to process your order
  • We do not use your Messenger data for advertising or share it with third parties

5. Cookies

Our website uses cookies to enhance your experience:

  • Essential cookies: Required for the website to function, including your shopping cart and login session
  • Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)
  • Preference cookies: Remember your settings and choices

You can disable cookies in your browser settings, but this may affect website functionality.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

  • Delivery partners: Your name and address to fulfill your order
  • Payment processors: To securely process transactions
  • Legal authorities: If required by law

7. Data Retention

  • Order information is retained for as long as necessary for fulfillment and after-sales support
  • Account information is kept until you request deletion
  • Comments are retained indefinitely unless you request removal
  • Messenger conversation data is not stored beyond immediate processing

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent at any time
  • Lodge a complaint with relevant authorities

To exercise any of these rights, please contact us through our Facebook Page or website.

9. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Embedded Content

Pages on our site may include embedded content such as videos or social media posts. Embedded content from other websites behaves as if you have visited those websites directly and may collect data or use cookies according to their own privacy policies.

11. Security

We take reasonable steps to protect your personal information from unauthorized access, loss or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: